Carly Kern
White Bear Lake,MN
Summary
Proven achiever in customer service, I excelled at Us Foods by enhancing customer satisfaction and team productivity through effective problem resolution and team collaboration. Skilled in computer operations and adept under pressure, I significantly contributed to achieving monthly targets and optimizing workflow, demonstrating a strong blend of technical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Us Foods
06.2018 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Increased team productivity with effective communication and coordination of tasks.
- Responded proactively and positively to rapid change.
Cosmetic Counter Manager
Herberger's/Lancome
08.2013 - 06.2018
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
- Introduced initiatives and sales strategies to exceed goals.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
Education
No Degree - Elementary Education
St Cloud State University
05.2014
High School Diploma -
White Bear Lake Area High School
White Bear Lake06.2010
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Guest Services
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Call Center Operations
Timeline
Customer Service Associate
Us Foods
06.2018 - 07.2024
Cosmetic Counter Manager
Herberger's/Lancome
08.2013 - 06.2018
No Degree - Elementary Education
St Cloud State University
High School Diploma -
White Bear Lake Area High School
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