Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Carly Manto

Myrtle Beach,SC

Summary

Dynamic professional with extensive experience in customer service and sales, notably at Hilton Grand Vacations. Proven ability to train staff and drive business growth through exceptional communication and problem-solving skills. Recognized for maintaining high customer satisfaction in fast-paced environments while effectively managing teams and operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Crave Italian oven & bar
Myrtle Beach, SC
01.2024 - Current
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Marketing Agent

Hilton Grand Vacations
Myrtle Beach, SC
09.2023 - 01.2024
  • Met sales goals by diligently following up with leads, and driving new business.
  • Call back potential clients when vital, and approved by the supervisor, to follow up regarding the package prospect.
  • Create interest and excitement about HGV ownership and resorts.
  • Attended networking groups and events to build relationships with other business professionals.

Server Shift Leader

Wicked Tuna
Murrells Inlet, SC
05.2021 - 09.2023
  • Maintained Knowledge of current menu items, garnishes, ingredients and preparation methods, including daily chef specials.
  • Managed closing duties by checking all other servers sidework, sections and silverware.
  • Trained, coached and mentored new hires on product Knowledge of menu and customer service protocols.

Server

Broad Street Italian Cuisine and Pizzeria
Souderton, PA
01.2017 - 04.2021
  • Success multitasking while remaining professional and courteous in fast paced environments.
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Operated Toast and Touch-pro terminals to input orders, split bills and calculate totals.

Server and Manager

Main Street Pizzeria and Grille
Lansdale, PA
11.2020 - 01.2021
  • Checked stations before, during and after shift for proper set up and cleanliness.
  • Recruit, train and supervise staff.
  • Inforced proper payroll, uniform and grooming policies and procedures.

Soccer Coach

Souderton Area Soccer Association
Souderton, PA
08.2018 - 10.2018

Special Olympics Volunteer

Souderton Area High School
Souderton, PA
05.2014 - 05.2017

Food Drive Volunteer

Calvary Church
Souderton, PA
11.2019

Education

High School Diploma -

Souderton Area High School
Souderton, PA
05.2017

Skills

  • Sales techniques
  • Staff training
  • Customer service
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Interpersonal skills
  • Reliable and responsible

Certification

CPR Certified

Volunteer Experience

  • Food Drive Volunteer, Calvary Church, Souderton, PA, 11/01/19, 11/01/19
  • Soccer Coach, Souderton Area Soccer Association, Souderton, PA, 08/01/18, 10/01/18
  • Special Olympics Volunteer, Souderton Area High School, Souderton, PA, 05/01/14, 05/01/17

Timeline

Server

Crave Italian oven & bar
01.2024 - Current

Marketing Agent

Hilton Grand Vacations
09.2023 - 01.2024

Server Shift Leader

Wicked Tuna
05.2021 - 09.2023

Server and Manager

Main Street Pizzeria and Grille
11.2020 - 01.2021

Food Drive Volunteer

Calvary Church
11.2019

Soccer Coach

Souderton Area Soccer Association
08.2018 - 10.2018

Server

Broad Street Italian Cuisine and Pizzeria
01.2017 - 04.2021

Special Olympics Volunteer

Souderton Area High School
05.2014 - 05.2017

High School Diploma -

Souderton Area High School

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Carly Manto