Carly Plamann
Neenah
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Kwik Trip Inc. Skilled in training and presenting, organization, and task delegation, I excel in fast-paced environments, driving store operations and employee development. Demonstrates a self-motivated work ethic and exceptional time management, significantly contributing to organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Leader
Kwik Trip Inc.
10.2023 - Current
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Assisted in the successful execution of inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Recruiter
Totalmed Staffing
07.2023 - 10.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
Family and Consumer Sciences Teacher
Beaver Dam Unified School District
06.2021 - 06.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Communicated effectively with community, families and students to promote academic achievement and accomplish curriculum mission.
- Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
- Maintained regularly scheduled office hours to advise and assist students with homework and assignments.
Guest Service Leader
Kwik Trip Inc.
09.2018 - 06.2021
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Served as floating leader-on-duty, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved issues.
- Trained new-hires on store procedures to better service customers.
Education
Bachelor of Science - Education
University of Wisconsin- Stevens Point
Stevens Point, WI05.2021
Skills
- Customer Relationships
- Store operations
- Team Management
- Task Delegation
- Recruiting and Hiring
- Time Management
- Candidate Sourcing
- Self-Motivated Work Ethic
Timeline
Assistant Store Leader
Kwik Trip Inc.
10.2023 - Current
Recruiter
Totalmed Staffing
07.2023 - 10.2023
Family and Consumer Sciences Teacher
Beaver Dam Unified School District
06.2021 - 06.2023
Guest Service Leader
Kwik Trip Inc.
09.2018 - 06.2021
Bachelor of Science - Education
University of Wisconsin- Stevens Point
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