Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Carly Roach

Celina,TN

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

3
3
years of professional experience

Work History

Waitress

Doris's Diner
Celina , TN
07.2021 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Customer Service Representative

SunTrust
Cookeville , TN
01.2019 - 03.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Substitute Teacher

Clay County Schools
Celina, TN
08.2018 - 01.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed rules and set goals to maintain order in classroom.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Assigned, explained and graded homework.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.

Education

High School Diploma -

Clay County High School
Celina, TN
05.2017

Skills

  • Team Player
  • PPE Guideline Compliance
  • Transactions and Cash Handling
  • Food Safety Standards
  • Point of Sale Systems
  • Upselling and Cross Selling
  • Cleaning and Sanitizing
  • Cool Under Pressure
  • Specials Promotion and Upselling

Timeline

Waitress

Doris's Diner
07.2021 - Current

Customer Service Representative

SunTrust
01.2019 - 03.2021

Substitute Teacher

Clay County Schools
08.2018 - 01.2019

High School Diploma -

Clay County High School

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Carly Roach