Carly Strong
Houston
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Fogo de Chão
Houston
11.2024 - Current
- Maintained clean and organized dining area to enhance guest experience.
- Greeted guests upon arrival, escorting them to tables promptly.
- Provided menus and addressed inquiries regarding menu items effectively.
- Managed waiting list to ensure timely seating for all parties.
- Accurately recorded customer information in reservation system for efficiency.
- Delivered exceptional service from initial interaction to final departure, fostering loyalty.
- Monitored server availability and table turnover to optimize guest seating.
- Answered telephone inquiries and booked reservations efficiently.
Lead Barista/Hostess/Server
Nopo Cafe
Houston
10.2022 - 10.2024
- Maintained equipment in optimal working condition per manufacturer's guidelines.
- Created promotional displays for special events and cafe promotions.
- Stocked shelves with ingredients for coffee drink preparation.
- Utilized upselling techniques to enhance sales of bakery items and specialty drinks.
- Prepared and served coffee, espresso, blended drinks, and teas.
- Managed daily morning rush, delivering efficient customer service.
- Took orders from customers promptly and accurately.
- Processed cash transactions according to company procedures.
Education
High School Diploma -
Memorial High School
Houston, TX05-2019
Skills
- Reservation management
- Menu knowledge
- Customer service
- Hospitality and accommodation
- Telephone etiquette
- Equipment maintenance
- Team collaboration
Certification
- Food Handlers Certification
- Tabc Certification
Timeline
Hostess
Fogo de Chão
11.2024 - Current
Lead Barista/Hostess/Server
Nopo Cafe
10.2022 - 10.2024
High School Diploma -
Memorial High School
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