Summary
Overview
Work History
Education
Skills
Timeline
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Carly Vera

Athens,GA

Summary

Dynamic Shift Lead with a proven track record at Crumble Cookie, excelling in team motivation and employee training. Recognized for enhancing customer service and operational efficiency, I foster a positive environment while driving sales goals. Skilled in cash management and conflict resolution, I ensure a seamless experience for both staff and customers.

Overview

2026
2026
years of professional experience

Work History

Shift Lead

Crumble Cookie
Athens, GA
04.2025 - Current

Supervised daily store operations during shifts by delegating tasks, managing staff, and ensuring fast, friendly customer service. Handled cash drawers, opening and closing procedures, and resolved customer concerns to maintain a positive store environment. Trained new employees and supported team performance to meet sales goals and quality standards.

Host

Mona Lisa Italian Restaurant
Alpharetta, GA
10.2021 - 04.2022

Greeted and seated guests in a friendly, professional manner while managing wait times and reservations during busy shifts. Answered phones, assisted with takeout orders, and communicated table availability with servers and management. Helped maintain a positive dining experience by keeping the front-of-house organized and supporting the service team as needed.

Shift Lead

Brusters
Alpharetta, GA
2023 - 2024

Supervised daily shift operations by managing staff, handling cash drawers, and ensuring fast, friendly customer service. Trained new employees, resolved customer concerns, and helped maintain store cleanliness and efficiency. Trusted by management to assist at multiple store locations as needed to support staffing and operations.

Veterinary Intern

Veterinary Medical Center
Alpharetta, GA
2019 - 2021

Provided daily care for dogs and cats by walking, feeding, cleaning litter boxes, and sanitizing kennels to maintain a safe and healthy environment. Assisted veterinary technicians with administering vaccinations and collecting urine and fecal samples for testing. Completed monthly training assessments to demonstrate continued learning and knowledge of animal care procedures.

Education

Associate of Arts -

University of North Georgia
Oconee, Ga

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Staff motivation
  • Knowledge sharing
  • Positive attitude

Timeline

Shift Lead

Crumble Cookie
04.2025 - Current

Host

Mona Lisa Italian Restaurant
10.2021 - 04.2022

Shift Lead

Brusters
2023 - 2024

Veterinary Intern

Veterinary Medical Center
2019 - 2021

Associate of Arts -

University of North Georgia