Carmaleta Empey
Muskegon,MI
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Trinity Health Hospital
Muskegon, MI
10.2015 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
EVS Housekeeper
Trinity Hospital
Muskegon, Michigan
12.2010 - 10.2015
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Reported any safety hazards or equipment malfunctions immediately to the supervisor.
- Maintained a safe working environment by adhering to all safety policies and procedures.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
Education
BBA -
Bqker College
Flint, MI04-2006
Skills
- Quality Assurance
- Customer Service
- Patient Education
- Problem-Solving
- Multitasking and Organization
- Registration management
- Insurance Verification
- Registration and Admissions
- Friendly and Outgoing
- Verbal and Written Communication
- Phone and Email Etiquette
- Patient Registration
- HIPAA Compliance
- Fee Collection
- Information Collection
- Relationship Building
- Money Handling
Timeline
Patient Access Representative
Trinity Health Hospital
10.2015 - Current
EVS Housekeeper
Trinity Hospital
12.2010 - 10.2015
BBA -
Bqker College
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