Carmecia Wilson
Memphis,TN
Summary
Due to the jobs I've worked over the years I will say I am an expert and dedicated worker. I am a great employee work as hard as others, get alone well with others. So I Think I Will Be A Very Good Fit To Become One Of Your Employees....
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Memphis Fire Fighter Association
2020.10 - 2024.03
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Shipping and Receiving Clerk
XPO Logistics
2015.04 - 2020.09
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Education
Associate Of Business Administration - Mathematics And Computer Science
Greenwood High School
Greenwood, MS04.2019
Skills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Heavy Lifting
- Teamwork and Cooperation
- Effective Communication
- Warehousing Operations
- Warehouse Software Systems
- Microsoft Office Suite
- Basic Mathematics
Timeline
Customer Service Representative
Memphis Fire Fighter Association
2020.10 - 2024.03
Shipping and Receiving Clerk
XPO Logistics
2015.04 - 2020.09
Associate Of Business Administration - Mathematics And Computer Science
Greenwood High School
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