Carmel James
Katy
Summary
Customer Service Representative with a strong focus on client retention and relationship building, leveraging a year of experience in managing business operations. Skilled in enhancing service delivery and operational efficiency, with a proven track record of leading strategic initiatives to improve customer satisfaction. Adept at utilizing attention to detail and team leadership to foster long-term client relationships and drive business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Good Texan Enterprises Inc
Katy
11.2024 - Current
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Accompanied clients to social events such as movies or plays.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Owner
Uniquely Touch LLC
Katy
12.2021 - Current
Owner
Eugene's Associates Llc
Orlando
12.2020 - Current
- Managed franchise operations, ensuring high-quality janitorial services for commercial clients.
- Increased client satisfaction through efficient service delivery and attention to detail.
- Developed strong client relationships, enhancing retention and business growth.
- Implemented cost-effective solutions, optimizing operational efficiency.
- Led a team to consistently meet and exceed service expectations.
- Manage appointments and customer service to enhance client satisfaction and retention.
- Streamlined office operations, leading to a noticeable increase in booking efficiency.
- Utilize organizational skills to manage schedules and improve service delivery.
- Address client inquiries promptly, ensuring a high level of customer satisfaction.
- Implemented effective office management practices, resulting in improved workflow.
- Lead strategic initiatives to enhance customer experience, driving business growth and fostering long-term client relationships.
Education
GED -
Lone Star College System
Houston, tx05.2017
Skills
- Client Retention
- Cost Management
- Relationship Building
- Attention to Detail
- Service Delivery
- Operational Efficiency
- Team Leadership
- Medication administration
- Vital sign monitoring
- Client transportation
- Behavioral observation
- Client documentation
- Transportation services
Certification
- CPR & AED Certified, American Heart Association
- Basics Life Support, American Heart Association
References
- Vanessa Nortelus, VM Naturals, vmcutoir@gmail.com, +1 832-263-4750
- Melande Teluston, MelandeTeluston@yahoo.com, 7544229842
Languages
Creole, Expert
Timeline
Caregiver
Good Texan Enterprises Inc
11.2024 - Current
Owner
Uniquely Touch LLC
12.2021 - Current
Owner
Eugene's Associates Llc
12.2020 - Current
GED -
Lone Star College System