CASIE HEINER
AMMON
Summary
Business owner with over 16 years of experience in enhancing client retention and strategic planning. Demonstrates expertise in quality control, cost optimization, and creative problem solving, ensuring efficient operations and customer satisfaction. Committed to leveraging extensive skills in team leadership and conflict resolution to drive future success in financial services.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Caregiver
Cornerstone Caregiving
Idaho Falls
02.2025 - Current
- Provided personal care and assistance to clients in daily activities.
- Assisted clients with mobility and transportation needs to appointments.
- Maintained a clean and safe environment for client comfort and well-being.
- Communicated effectively with clients and families about care needs.
- Documented client progress and changes in health status accurately.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Care Provider
Visiting Angels
Idaho Falls
01.2024 - 12.2024
- Provided compassionate care for elderly clients, ensuring their comfort and safety while fostering a positive environment.
- Adapted to individual needs and built trust.
- Meticulously documented client health status, medications, and daily activities. Implemented personalized care plans, enhancing overall quality of life.
- Coordinated with healthcare professionals and family members to deliver comprehensive care. Facilitated smooth communication, ensuring client well-being.
- Improved client mobility through tailored exercise routines. Consistently received positive feedback for attentive care and proactive problem-solving.
- Introduced creative activities to stimulate cognitive function in clients with dementia. Developed engaging routines that promoted mental acuity and social interaction.
Owner
Esthetics by Casie
Idaho Falls
06.2013 - 12.2024
- Managed daily operations, enhancing client satisfaction and retention through personalized services.
- Developed strategic marketing initiatives, resulting in increased client acquisition and revenue growth.
- Implemented cost-effective solutions, optimizing resource allocation and reducing operational expenses.
- Analyzed market trends to adapt services, ensuring competitive positioning and business sustainability.
- Launched and managed Esthetics by Casie, pioneering innovative beauty services. Developed strategic business plans, driving growth and client satisfaction.
- Optimized operations at Esthetics by Casie, enhancing service quality and efficiency. Implemented cost-effective strategies, boosting profitability.
- Introduced cutting-edge beauty treatments at Esthetics by Casie, staying ahead of industry trends. Continuously updated service offerings to meet client demands.
- Ensured regulatory compliance and maintained high hygiene standards at Esthetics by Casie. Implemented rigorous quality control measures.
- Fostered a client-centric environment, enhancing satisfaction and retention through personalized services and attentive care.
Office Manager
Kirkham Appraisals
Pocatello
01.2008 - 10.2012
- Ran day to day operations including answering phones, running payroll and scheduling appointments.
- Streamlined scheduling, balancing appraiser workload.
- Ensured compliance with precise record-keeping.
- Reduced report errors through thorough quality checks.
- Boosted productivity by refining office operations.
Education
DIPLOMA -
Marsh Valley High School
Arimo, ID05.2001
Skills
- Client Retention
- Strategic Planning
- Quality Control
- Creative Problem Solving
- Cost Optimization
- Team Leadership
- Customer Engagement
- Conflict Resolution
- Time Management
- Customer Service
- Adaptability
- Attention to Detail
- Relationship Building
- Empathy
- Data Entry
- Client Satisfaction
- Hygiene Standards
- Personal care
- Client documentation
- Communication skills
- Problem solving
- Time management
- Appointment coordination
- Appointment scheduling
- Office management
- Maintaining confidentiality
Timeline
Caregiver
Cornerstone Caregiving
02.2025 - Current
Care Provider
Visiting Angels
01.2024 - 12.2024
Owner
Esthetics by Casie
06.2013 - 12.2024
Office Manager
Kirkham Appraisals
01.2008 - 10.2012
DIPLOMA -
Marsh Valley High School