Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Carmel McKinney

Miami,FL

Summary

Dynamic and goal-driven professional with a proven track record at Family Dollar, adept in customer service and cash handling. Excelled in building customer loyalty through outstanding service and efficient transaction management. Demonstrates exceptional teamwork, problem-solving abilities, and a flexible schedule, contributing significantly to team success and operational efficiency.

Overview

10
10
years of professional experience
12
12
years of post-secondary education

Work History

Sales Associate

Family Dollar
06.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service

Publix
03.2021 - 05.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.

Team Member

Wingstop
06.2018 - 05.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Sales Associate

Corner Store
08.2013 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Broward College
Fort Lauderdale, FL
08.2018 - 05.2024

High School Diploma -

Miami Central Senior High School
Miami, FL
08.2018 - 08.2024

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Multi-tasking strength

Listening Skills

Reliable and punctual

Goal-Oriented

Outgoing Personality

Cash Handling

Flexible Schedule

Stocking and Receiving

Projects

Volunteering at Arcola Lakes Park

  • Helping children
  • Serving breakfast and lunch
  • Assisting in the office
  • Feeding the homeless


Timeline

Sales Associate

Family Dollar
06.2023 - 08.2023

Customer Service

Publix
03.2021 - 05.2021

Broward College
08.2018 - 05.2024

High School Diploma -

Miami Central Senior High School
08.2018 - 08.2024

Team Member

Wingstop
06.2018 - 05.2021

Sales Associate

Corner Store
08.2013 - 01.2017

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Carmel McKinney