Carmella Dziedziniewicz
Sand Springs,Ok
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Bethel Collision Center
Broken Arrow, OK
08.2020 - 10.2022
- Collections, light accounts payable/receivable, refunds,
- Data entry, record keeping, appointment scheduling, corresponding to insurance claims/adjusters
- Confirming payments/ logging payments into system
- Uploading supplements to various different programs,
- Document verifications, scanning/uploading documents to files,
- Point of sales, & marketing,
- Personal assisting,
- Ensuring notes are clear and comprehensive,
- Worked with tow dispatch to ensure tow ins, transporting customers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Edited documents to improve accuracy of language, flow and readability.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Healthcare Advocate Concierge
HCSC
10.2019 - 03.2020
- Retaining knowledge of medical terminology,
- Clear and concise verbal and written communication with manager and personal coach,
- Motivational interviewing to interact with members and physicians.
- Staying Web and Pc proficient,
- Attention to detail and strong documentation skill,
- Retaining knowledge of health benefit plans and the insurance industry,
- Providing concierge guidance and answering questions from members and providers for medical, behavioral health and prescription benefits.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Connected uninsured patients to programs to help cover medical expenses.
- Discussed patient grievances with management to develop action plans.
- Utilized ACE to document patient complaints by listening to patients and families, recording details and determining resolution.
Administrative Operations Specialist, Scale Operator
WMRA, 360 S Main
Sand Springs, OK
08.2014 - 09.2019
- Vendor add requests, using P2P programs.
- Account coding and po generating through Aestiva AP and payments through People Soft,
- Software knowledge with Raadar, Reti, and Microsoft word, along with but not limited to personal company data programs
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Provided administrative support and implementation for financial administration, evidence and inventory control and human resources management.
- Dispatched orders to drivers for efficiency.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Greeted customers and provided excellent service to internal and external clients.
- Reviewed incoming communication and prepared replies to general inquires and routine actions.
- Communicated with operators to share information related to product.
- Maintained tidy work area to reduce likelihood of accidents.
- Followed up with customers to handle delays or other issues.
- Used variety of office applications tools and systems to generate reports and PowerPoint presentations.
- Answered customer calls professionally and routed to appropriate person.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Executing daily inbound/outbound/PRI reports as well as but not limited to other company reports for the manager.
Residential Housekeeping
02.2010 - 10.2018
- General housekeeping such as, Vacuuming, Mopping, Sweeping, Dusting, Dishes, Laundry, And sometimes food prep.
Baggage Supervisor
Prime Flight Aviation/American Airlines
Tulsa, OK
10.2012 - 07.2014
- Utilizing Dos systems, record keeping and filing.
- Daily baggage audits
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Operated baggage scanners and computers to route baggage and cargo to correct passenger's destination.
- Reviewed flight schedules and airline destination information.
- Safeguarded cargo, baggage and mail from damage, loss and weather.
- Assisted customers with luggage issues such as non arrival and damages while maintaining calm and personable demeanor.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Trained new employees in areas such as safety procedures or equipment operation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Interviewed, hired and trained new employees for production positions.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Tracked and prepared quarterly reports to present to leadership.
- Created, enforced and consistently improved audit procedures to improve audit efficiency by 60%.
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing customers experience.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated PA system to make announcements regarding flight activity.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Sunshine Furniture, 7178 S. Memorial
Tulsa, Ok
06.2012 - 09.2012
- 918)-250-7880 Sales; Informing customer of product, Helping with purchases, Writing sales ticket, Utilizing computer to locate furniture model.
Office Manager
Logo Marketing Inc
St Tulsa, Ok
06.2007 - 11.2010
- Manage multi-line phone, Receiving and making payments, Adjustments to client account information, Utilizing fax machine, Check printing, Entry payroll, Bank drops, Running errands for the company, New employee training.
Receptionist/Cashier
Marina Animal Clinic, 9968 E
St Tulsa, Ok
01.2009 - 12.2009
- Answering multi-line phone, Utilizing fax machine, Verifying client information, Verifying animals medical history with other Vets, Receiving payments/deposits, Confirming credit reports, Sending out appointment/payment reminders, Calling prescriptions into pharmacy per Vet, New employee training.
Education
Union Adult Learning Center
Skills
- Supply Inventory Control
- Appointment Coordination
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Ease with Computers and Technology
- Resource Coordination and Allocation
- Multi-Line Telephone Systems
- Research and Analytical Skills
- Database and Client Management Systems
- Confidentiality and Data Protection
- Office Equipment Operation
- Invoice Processing
- Employee Training
- Visitor Relations
- Check Processing
- Document Sorting
- Employee Communications
- Spreadsheet Management
- Excel Spreadsheets
- Cash Deposit Preparation
- Data Entry Documentation
- Back Office Operations
- Cash Drawer Management
- Sensitive Material Handling
- Writing and Editing Skills
- Reimbursement Processing
- Call Prioritization
- Website Updating
- Payment Distribution
- Administrative Procedures
- PC Proficiency
- Administrative and Clerical Support
- Skilled in Microsoft Office
- Account Investigations
- Electronic Records Management
- Highly Efficient and Productive
- AR/AP
Timeline
Administrative Assistant
Bethel Collision Center
08.2020 - 10.2022
Healthcare Advocate Concierge
HCSC
10.2019 - 03.2020
Administrative Operations Specialist, Scale Operator
WMRA, 360 S Main
08.2014 - 09.2019
Baggage Supervisor
Prime Flight Aviation/American Airlines
10.2012 - 07.2014
Sunshine Furniture, 7178 S. Memorial
06.2012 - 09.2012
Residential Housekeeping
02.2010 - 10.2018
Receptionist/Cashier
Marina Animal Clinic, 9968 E
01.2009 - 12.2009
Office Manager
Logo Marketing Inc
06.2007 - 11.2010
Union Adult Learning Center