Carmen Artiga
Modesto,CA
Summary
A Customer service, administrative and sales professional dedicated to providing the best service and overall business experience. Maintain highest level of integrity, work ethic and loyalty adding to team spirit and company culture. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
15
15
years of professional experience
Work History
Bank Teller
Wells Fargo Bank, N.A.
04.2014 - 07.2023
- Responsible for assisting customers complete banking transactions
- Offer financial products and solutions to customers
- Consistently reconcile
- Assist and support team to exceed service metrics daily.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Maintained balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
Universal Associate
Umpqua Bank
02.2008 - 01.2014
- Cross trained in multiple responsibilities and duties supporting leadership and the team
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Identified process improvements that reduced errors in account documentation, minimizing risk exposure for the organization.
- Contributed to the achievement of branch goals by effectively collaborating with team members across departments for seamless workflow coordination.
- Demonstrated a strong commitment to continuous learning, actively seeking opportunities for professional development and growth within the organization.
- Most importantly assisted customers complete various banking transactions
- Processed new accounts meeting and exceeding daily, weekly and monthly quotas.
Education
Associates of Science - Nutrition
Skills
- Patience and Tolerance
- Professionalism and Integrity
- Goal-oriented mindset
- Cash handling expertise
- Advanced problem solving
- Fraud Detection Skills
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Teller - Wells Fargo Bank, N.A.
04.2014 - 07.2023
Universal Associate - Umpqua Bank
02.2008 - 01.2014
City College of San Francisco - Associates of Science, Nutrition
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