Carmen Blair
Indianapolis,Indiana
Summary
Dynamic professional with extensive experience in customer service and cash handling, notably as a Key Holder at Big Red Liquors. Proven track record in training and mentoring staff, enhancing operational efficiency, and driving sales through engaging product displays. Committed to delivering exceptional service and optimizing inventory management.
Overview
13
13
years of professional experience
Work History
Key Holder
Big Red Liquors
Indianapolis, IN
08.2022 - 09.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Trained new employees on operational protocols and customer service best practices.
- Developed product displays to enhance customer engagement and drive sales.
Shift Manager
Wendy's
Indianapolis, IN
06.2017 - 05.2022
- Oversaw daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on best practices and customer service standards.
- Managed inventory levels, reducing waste and optimizing stock management processes.
- Implemented training programs that improved employee performance and increased customer satisfaction scores.
Cashier, Cook
Noodles and Company
Indianapolis, IN
07.2012 - 08.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced accounts at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Education
Business Administration
Vatterott College
MOHigh School Diploma -
Muncie Central
Muncie, INSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
Timeline
Key Holder
Big Red Liquors
08.2022 - 09.2025
Shift Manager
Wendy's
06.2017 - 05.2022
Cashier, Cook
Noodles and Company
07.2012 - 08.2014
Business Administration
Vatterott College
High School Diploma -
Muncie Central