Carmen Bosko
Santa Rosa Beach,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
3
3
years of professional experience
Work History
Shift Leader
Five Guys
Miramar Beach, Florida
05.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Condo Cleaner
Best Beach Getaways
Navarre, Florida
03.2022 - Current
- Swept and vacuumed floors, carpets, and area rugs in all rooms of condominiums.
- Dusted furniture, shelves, walls, and window sills.
- Cleaned bathrooms including toilets, showers and bathtubs, mirrors, sinks, countertops, and floors.
- Changed bedding in bedrooms upon request from residents.
- Inspected condos for any damages that may have occurred while they were being cleaned.
Crew Member
Five guys
Miramar Beach, Florida
09.2021 - 12.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Ontario High School
Ontario, OH06-2011
Skills
- Strong verbal and written communication
- Sales and upselling
- Employee attendance monitoring
- Motivational leadership
- Problem-solving
- Staff supervision
- Customer retention strategies
- Shift scheduling
- Verbal and written communication
- Policy enforcement
- Assigning work
- Inventory counts
- Training assistance
- Quality inspections
- Production scheduling
- Sales reporting
- Cash handling
- Shift checklists
- Employee scheduling
- Shift paperwork completion
Timeline
Shift Leader
Five Guys
05.2023 - Current
Condo Cleaner
Best Beach Getaways
03.2022 - Current
Crew Member
Five guys
09.2021 - 12.2021
High School Diploma -
Ontario High School