Carmen Centeno
San Antonio,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse Restaurant
03.2023 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bartender/ Server
The Loophole
01.2022 - 12.2022
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Kept bar presentable and well-stocked to meet customer needs.
- Greeted and accommodated guests, building positive experience from first interaction.
Bartender
Broadway 5050
10.2020 - 07.2022
- Created new and exciting cocktails and beverages based on item availability and
seasonal interest. - Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Taco Garage
06.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Retail Photography Associates
San Antonio Zoo
02.2018 - 11.2018
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Created promotional materials to advertise products and services.
Education
Bachelor Of Arts (B.A.) In Photojournalism Candidate -
University of North Texas
Denton, Texas12.2025
High School Diploma -
Design and Technology Academy @Roosevelt High School
San Antonio, Texas06.2019
Skills
- High-Energy and Stamina
- Hospitality Service Expertise
- Guest Engagement
- Valid Food Handlers Certification
- Visual Design
- Photography
- Creative Visionary
- Visual Design
Certification
- TABC Food Handlers
- Senior Class President
Timeline
Server
Texas Roadhouse Restaurant
03.2023 - Current
Bartender/ Server
The Loophole
01.2022 - 12.2022
Bartender
Broadway 5050
10.2020 - 07.2022
Server
Taco Garage
06.2019 - 01.2020
Retail Photography Associates
San Antonio Zoo
02.2018 - 11.2018
Bachelor Of Arts (B.A.) In Photojournalism Candidate -
University of North Texas
High School Diploma -
Design and Technology Academy @Roosevelt High School
- TABC Food Handlers
- Senior Class President
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