Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Cruz

Yakima,WA

Summary

Compassionate housing case manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Housing Case Manager

Yakima Neighborhood Health Services
04.2022 - Current
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
  • Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
  • Manage a case load of 20 individuals.

Cashier

Costco
06.2020 - 03.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Cash out approximately 62 members per hour.

Education

Bachelor of Arts - Criminal Justice

Yakima Valley Community College
Yakima, WA
06.2026

Skills

  • Policy Knowledge
  • Client Advocacy
  • Team Collaboration
  • Computer Literacy
  • Cultural understanding
  • Empathy

Certification

  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Housing Case Manager

Yakima Neighborhood Health Services
04.2022 - Current

Cashier

Costco
06.2020 - 03.2022

Bachelor of Arts - Criminal Justice

Yakima Valley Community College

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Carmen Cruz