Carmen Davis
Collingdale,PA
Summary
Dynamic Income Maintenance Caseworker Supervisor at the Department of Human Services, adept at enhancing client outcomes through tailored service plans and expert compliance with HIPAA regulations. Proven ability to lead teams and deliver exceptional customer service, utilizing strong verbal communication and proficiency in Excel to streamline processes and improve efficiency.
Overview
17
17
years of professional experience
Work History
Income Maintenance Caseworker Supervisor
Department of Human Services
Philadelphia, PA
01.2009 - Current
- Assessed client eligibility for income assistance programs through comprehensive case reviews.
- Collaborated with clients to develop individualized service plans addressing specific needs and goals.
- Ensured compliance with state regulations by maintaining accurate and up-to-date case documentation.
- Provided ongoing support to clients, helping them navigate complex systems and access necessary resources.
Education
Bachelor of Science - Psychology
Saint Joseph's University
Philadelphia, PA05-2008
Skills
- Customer service
- Supervisor tasks
- HIPAA compliance
- Verbal and written communication
- Experience in Excel, PowerPoint, and Word
Timeline
Income Maintenance Caseworker Supervisor
Department of Human Services
01.2009 - Current
Bachelor of Science - Psychology
Saint Joseph's University