Carmen Ferrer
Austin,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Pourtastic
07.2023 - Current
- Memorized entire line of company product prices and services
- Met and exceeded sales goals- drove increase in business
- Optimized profits for new products entering the market
- Helped company attain highest customer service ratings
Social and Event Coordinator
Texas State University Theatre Department
12.2022 - 05.2023
- My final semester at Texas State, I had the opportunity to be the event coordinator for the theatre department
- I scheduled and coordinated shows, arranged vendors, and organized fundraising events
- I helped to advertise upcoming shows and selected appropriate venues
- I helped organize volunteers to take tickets at the doors and to man the concession stands
Vice President, Comedy Association
Texas State University
12.2022 - 05.2023
- My time as the Vice President of the comedy association consisted of organizing social meetings, advertising weekly shows, critiquing performances for member improvement, and creating a positive environment for the student body to come and enjoy
- I presided over club and board meetings and appointed committee chair members
- I created a budget plan for our treasurer to execute where I accounted for club costs, rental space, props, and clean-up
Independent Vendor
01.2019 - 01.2022
- I have several years of experience as an independent vendor for a variety of goods and at a variety of venues, including local trade shows and hobby conventions
- I handled in-person sales at the venues, and additionally served as an over-the-phone liaison for customers for digital sales
- I described products in an appealing way, troubleshoot issues with instructions and additional sales, and ensured products were shipped correctly in a timely manner
Stage Manager
Central Texas College
11.2020 - 05.2020
- During my time as stage manager, I acted as a liaison to facilitate proper communication between actors and management to achieve the desired results for shows
- I oversaw the set, props, lights, sounds, and ensured technical cues were working effectively
- Additionally, in tandem with the Student Director and Theatre Director, I managed budgets and calculated financials necessary to determine return on investment for the show
Education
Bachelor of Arts - Performance and Production
Texas State University
San Marcos, Texas01.2023
Associate of Arts - Theatre
Central Texas College
Killeen, Texas01.2021
Skills
- Scheduling and Time Management
- Customer Engagement
- Customer Service
- Customer Relationship Building
- Strong interpersonal skills
- Conflict resolution techniques
- Inventory Control
- Communication Skills
Accomplishments
- Graduated on Dean's List from 2020-2021.
- Capable of typing accurately at 80 words per minute.
Certification
- TABC Alcohol Handlers Liscense
Timeline
Brand Ambassador
Pourtastic
07.2023 - Current
Social and Event Coordinator
Texas State University Theatre Department
12.2022 - 05.2023
Vice President, Comedy Association
Texas State University
12.2022 - 05.2023
Stage Manager
Central Texas College
11.2020 - 05.2020
Independent Vendor
01.2019 - 01.2022
Bachelor of Arts - Performance and Production
Texas State University
Associate of Arts - Theatre
Central Texas College
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