Carmen Garcia
Redcoat Tavern
Madison Heights
1
Certification
2027
Years of experience
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Lily’s Seafood Grill and Brewery and Redcoat Tavern. Proven ability to enhance guest experiences through effective menu recommendations and accurate order processing. Recognized for maintaining high standards of dining area cleanliness and fostering positive guest interactions in high-volume settings.
Work History
Server
5 Years 2 Months- Welcome guests, provide knowledgeable menu recommendations, and anticipate dietary needs to ensure an exceptional dining experience.
- Operate POS systems to accurately process food/beverage orders and handle cash/credit transactions.
- Maintaine a clean and organized section, manage table turnover, and assist with opening/closing side work.
- Coordinate seamlessly with kitchen and bar staff to ensure prompt, correct delivery of all courses
- Handle serving duties while onboarding and training new waitstaff.
Office Assistant
- Assist in managing daily office operations, ensuring efficient workflow and organization.
- Maintain filing systems, ensuring easy access to documents and compliance with company policies.
- Enhance office efficiency by organizing files, and maintaining a clean workspace.
- Expedite document processing with accurate data entry and timely filing.
- Strengthen office organization by implementing new filing systems and digital record-keeping practices.
Server
- Provide exceptional customer service by promptly addressing guest inquiries and concerns.
- Assist in daily operations, ensuring efficient food and beverage service during peak hours.
- Maintain cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborate with kitchen staff to ensure timely order delivery and accurate menu presentation.
- Handle serving duties while onboarding and training new waitstaff.
Sales Associate
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Organized merchandise displays to maximize visual appeal and accessibility.
- Collaborated with team members to maintain store cleanliness and organization.
- Contributed to promotional campaigns by effectively communicating offers to customers.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Psychology
Skills
Strong work ethic
Exceptional customer service
Professional appearance
Safe food handling
Menu memorization
High volume dining
Order accuracy
Allergy awareness
Tableside etiquette
Wine service
Upselling techniques
POS operation
Server training
Dietary restrictions knowledge
Certification
TIPS Certified
Timeline
Server
Lily’s Seafood Grill and Brewery
06.2021 - CurrentRead More
University of Michigan, Dearborn
Bachelor of Science from Psychology
Read More
Office Assistant
Redcoat Tavern
2018 - CurrentRead More
Server
Redcoat Tavern
2016 - CurrentRead More
Sales Associate
Macy's
2018 - 2019Read More