Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Gonzalez

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Insurance Agent

Compass Health
09.2023 - Current
  • Created detailed reports for management to track performance and sales.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Calculated premiums and established payment methods for sales.
  • Developed and implemented promotional strategies to increase customer base.

Real Estate Agent

La Rosa Realty
10.2022 - 10.2023
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Negotiated, facilitated, and managed real estate transactions.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Presented purchase offers to sellers for consideration.
  • Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
  • Communicated with clients to understand property needs and preferences.
  • Developed new business and managed new and existing clients.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.

Dispatcher Manager

Gator Towing LLC
09.2007 - 10.2023
  • Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Answered phone calls and responded to customer emails.
  • Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Scheduled and organized delivery routes.
  • Managed customer accounts and invoicing.
  • Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized customer feedback to improve customer service.
  • Proven ability to learn quickly and adapt to new situations.

Education

REAL ESTATE LICENSE - Real Estate

Climer School of Real Estate
Orlando, FL

Licensed For Property Casualty Health Life Annuity

NJ Insurance School
Toms River, NJ
2021

High School Diploma -

Hoboken High School
Hoboken, NJ
1981

Skills

  • CRM Software
  • Negotiation
  • Marketing Management
  • Territory expansion

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Insurance Agent

Compass Health
09.2023 - Current

Real Estate Agent

La Rosa Realty
10.2022 - 10.2023

Dispatcher Manager

Gator Towing LLC
09.2007 - 10.2023

REAL ESTATE LICENSE - Real Estate

Climer School of Real Estate

Licensed For Property Casualty Health Life Annuity

NJ Insurance School

High School Diploma -

Hoboken High School

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Carmen Gonzalez