Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Carmen Hardy

Burnsville,NC

Summary

Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to delivering positive experiences to promote loyalty and repeat business while optimizing resources to handle operational needs. Enthusiastic leader with sound judgment, good planning abilities and interpersonal communication skills. Willing to learn and adapt to any and every situation as it applies to the task in front of me. The ultimate goal is long term success in every situation.

Overview

7
7
years of professional experience

Work History

General Manager

Perfect Delivery
Asheville , NC
10.2019 - Current
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Developed and maintained relationships with customers and staff.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Experienced in preforming honest and thorough employee evaluations. Recognizing appropriate timelines for employee promotion and/or termination.

Restaurant Team Member

Chick-fil-A
Winston Salem, NC
06.2017 - 12.2017
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.

Assistant Manager

SUBWAY®Restaurants
Lewisville, NC
01.2017 - 08.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Science Instructor

Mad Science Of Central Carolina
Winston Salem, NC
06.2016 - 08.2018
  • Worked with children of varying age, interest, skill and developmental levels.
  • Talked with students in need of extra attention and made plans to assist with concerns.
  • Planned, prepared and taught lesson plans, giving students individual support.

Education

High School Diploma -

Ronald W Reagan High School
Pfafftown, NC
06.2018

No Degree - English, Psychology

University of North Carolina At Asheville
Asheville, NC

Skills

  • Employee Motivation
  • Administrative Management
  • Team Leadership
  • Customer Service Management
  • Sales Tracking
  • Training Management
  • Staff Scheduling
  • Customer Relations
  • Inventory Tracking and Management
  • Problem Anticipation and Resolution
  • Attention to Detail
  • Energetic and driven
  • Policy Development and Enforcement
  • Performance Assessment
  • Money Handling
  • POS Terminal Operations
  • Group leadership
  • Child Supervision
  • Teamwork and Collaboration
  • Childcare experience

Timeline

General Manager

Perfect Delivery
10.2019 - Current

Restaurant Team Member

Chick-fil-A
06.2017 - 12.2017

Assistant Manager

SUBWAY®Restaurants
01.2017 - 08.2018

Science Instructor

Mad Science Of Central Carolina
06.2016 - 08.2018

High School Diploma -

Ronald W Reagan High School

No Degree - English, Psychology

University of North Carolina At Asheville

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