Carmen Kimball
Two Harbors,MN
Summary
Proven 911 Dispatcher with a track record decision-making under pressure. I demonstrate critical thinking and computer skills, significantly improving situational awareness and public safety. Dependable and responsible, and try my best to exceed call handling standards, showing my dedication to excellence in crisis management.
Overview
18
18
years of professional experience
Work History
911 Dispatcher
St Louis County Sheriff's Office
11.2012 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided assistance to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing CAD.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in CAD.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- I serve as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
911 Dispatcher
Lake County Sheriff's Department
08.2006 - 11.2012
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Answered 911 callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Relayed latest information to first responders via radio responses.
- Read system maps and caller information, and documented details in system.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Corrections Officer
Lake County Sheriff's Department
08.2006 - 11.2012
- Conducted thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Prevented contraband introduction through diligent cell searches and visitor screenings. Testified in Court.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Examined incoming and outgoing mail to detect contraband.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals through JMS.
- Completed intake paperwork, fingerprints, and searches.
- Built solid relationships with staff and residents to keep institution safe and secure.
Education
High School Diploma -
Twin Ports Baptist
Superior, Wi05.1989
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Decision-Making
- Problem-Solving
Three time 911 Life Saver recipient
My 911 Life Savers awards mean a lot to me but my most special awards have been the personal letters from people I have spent the most critical moments on the phone with - guiding them through very difficult times in their lives. The feed back from them I will never forget.
Timeline
911 Dispatcher
St Louis County Sheriff's Office
11.2012 - Current
911 Dispatcher
Lake County Sheriff's Department
08.2006 - 11.2012
Corrections Officer
Lake County Sheriff's Department
08.2006 - 11.2012
High School Diploma -
Twin Ports Baptist
Similar Profiles
Shannon KernShannon Kern
Special Victims Unit Intern at St. Johns County Sheriff's OfficeSpecial Victims Unit Intern at St. Johns County Sheriff's Office
Deena BushawDeena Bushaw
Marine Deputy at St. Clair County Sheriff's OfficeMarine Deputy at St. Clair County Sheriff's Office
Centralia MaslineCentralia Masline
Correctional Corporal at St Johns County Sheriff's OfficeCorrectional Corporal at St Johns County Sheriff's Office