Carmen Leal Vega
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Teller Supervisor
Apple Bank
Brooklyn, NY
03.2021 - Current
- Provided coaching and feedback to staff on performance.
- Performed regular audits of teller transactions, identifying discrepancies or errors.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cross-selling additional products and services.
- Scheduled staff shifts according to workload needs.
- Verified amounts and integrity of every check or funds transfer.
- Promoted a culture of teamwork and continuous improvement among teller staff.
- Provided excellent customer service to ensure customer satisfaction.
Associate Banker
Chase Bank
Brooklyn, NY
09.2020 - 02.2021
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Ensured compliance with banking regulations and procedures in daily operations.
Cashier
Burger King
Brookly, NY
09.2015 - 08.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Maintained cleanliness of work area throughout shift.
- Operated cash registers, credit card machines and other related equipment accurately.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
Education
High School Diploma -
Sunset Park Highschool
Brooklyn, NY06-2017
Some College (No Degree) - Early Childhood Education
Kingsborough Community College
Brooklyn, NYSkills
- Staff training and development
- Relationship building
- Communication
- Cultural awareness
- Friendly, positive attitude
- Organizational skills
Certification
- School Violence Prevention & Intervention workshop (SVPI)
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Teller Supervisor
Apple Bank
03.2021 - Current
Associate Banker
Chase Bank
09.2020 - 02.2021
Cashier
Burger King
09.2015 - 08.2019
High School Diploma -
Sunset Park Highschool
Some College (No Degree) - Early Childhood Education
Kingsborough Community College