Carmen LeCount
Patrick,SC
Summary
Dynamic professional with a strong work ethic and integrity, experienced at IGA Grocery Store in delivering exceptional customer service. Proven ability to handle cash transactions accurately while fostering team collaboration. Recognized for enhancing customer satisfaction and streamlining processes, ensuring a positive shopping experience for all patrons.
Overview
7
7
years of professional experience
Work History
Cashier
IGA Grocery Store
Hartsville, SC
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Collaborated with team members to improve service speed during peak hours.
- Trained new cashiers on procedures and customer service protocols effectively.
- Resolved customer complaints professionally to maintain satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Registrar Work Study
Northeastern Technical College
Cheraw, SC
02.2022 - 05.2024
- Managed student enrollment processes and maintained accurate academic records.
- Coordinated course scheduling and registration, ensuring compliance with institutional policies.
- Developed training materials for staff on registrar systems and procedures.
- Streamlined data entry processes, improving accuracy of student information management.
- Collaborated with faculty to ensure compliance with academic policies and regulations.
- Implemented data management systems to improve tracking of student information and outcomes.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
- Managed sensitive student information with utmost confidentiality, building trust within academic community.
- Collaborated with IT department to enhance student information system, resulting in more user-friendly interfaces.
- Enhanced data accuracy in student records with meticulous attention to detail in updating and maintaining databases.
- Ensured compliance with federal and state regulations regarding student records, safeguarding privacy and institutional reputation.
Teacher Cadet
McBee High School
McBee, SC
08.2019 - 12.2019
- Designed engaging lesson plans aligning with curriculum standards.
- Implemented innovative teaching strategies to enhance student learning outcomes.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Utilized educational technology tools to support interactive learning experiences.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Associate of Science - General Computer Technology
Northeastern Technical College
Cheraw, SC05-2024
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Timeline
Cashier
IGA Grocery Store
08.2024 - Current
Registrar Work Study
Northeastern Technical College
02.2022 - 05.2024
Teacher Cadet
McBee High School
08.2019 - 12.2019
Associate of Science - General Computer Technology
Northeastern Technical College