Carmen Lopez
Lewisville,Texas
Summary
Detail-oriented bilingual professional with 10 years of experience in the food and customer service industry. Worked alongside several departments in the hospitality industry, including front desk, food service, sales, and corporate events.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Expo/To-Go Specialist
BoomerJack's Bar And Grill
12.2022 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order specification.
Host
Eddie V's Prime Seafood
01.2022 - 12.2022
- Greeted guests and ensured reservations were properly set up to ensure an extraordinary fine dining experience
- Answered phones and called guests to confirm reservations
- Efficiently directed calls and ensured messages reached the proper department
- Took inquiries regarding private dining and corporate functions
- Maintained guest directory and ensured we fulfilled their requests or followed any precautions (such as dietary restrictions/allergies)
- Received and signed for packages
- Kept inventory of office supplies and shopped when needed
- Put together bouquets and kept inventory of flower deliveries
- Hand-write personalized greeting cards for guests celebrating any special occasion such as a birthday or anniversary
- Decorated tables for birthdays, anniversaries, or proposals (birthday confetti, rose petals, greeting card, etc)
- Provided servers with any supplies they needed (server pads, wine bags, corks, pens, server aprons, etc)
- Ensured the restrooms were clean and stocked
- Maintained cleanliness of the front of house
- Took phone orders, handled payment, and confirmed that all items were properly accounted for.
Server/Barista/Cashier
The Statler Hotel
08.2021 - 01.2022
- Responsibilities included welcoming customers, informing them about specials or new items, answering questions, taking orders and payments, and preparing drinks to the customer's specifications.
Server/Bartender
Primo's MX Kitchen & Lounge
12.2020 - 08.2021
- Maintained a clean, organized bar area, and ensured all bar equipment was maintained
- Responsibilities also included handling money, taking orders, and dealing with customers all while giving excellent customer service, and following proper health codes.
Server/Food Runner
Go 4 It Sports Grill
11.2018 - 12.2019
- Responsibilities included making sure food was of the expected quality and delivering it to the correct guest, ensuring guests had adequate drinks, napkins, and tableware all while delivering service with a smile.
Skills
- Attentive Service
- Order Preparation
- Customer Service
- Order Accuracy
- Servsafe Certified
- Bilingual
- Cash Register Operations
- Dining Area Maintenance
Certification
TABC and Food Handler's Certified.
Languages
English
Spanish
Timeline
Host/Expo/To-Go Specialist
BoomerJack's Bar And Grill
12.2022 - Current
Host
Eddie V's Prime Seafood
01.2022 - 12.2022
Server/Barista/Cashier
The Statler Hotel
08.2021 - 01.2022
Server/Bartender
Primo's MX Kitchen & Lounge
12.2020 - 08.2021
Server/Food Runner
Go 4 It Sports Grill
11.2018 - 12.2019
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