Carmen M. Salazar
Bend
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Mosaic Community Health
Bend, OR
02.2023 - 03.2024
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated with healthcare providers to ensure accurate patient information and facilitate care continuity.
- Implemented new electronic health record system features, improving data accuracy and retrieval time.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Head Housekeeper
Hampton Inn & Suites
Bend, Or
08.2017 - 11.2017
- Orientated staff to housekeeping rules, policies and procedures to maintain strong performance.
- Inspected work to verify conformance to sanitation requirements and established standards.
- Established effective cleaning protocols and procedures to meet CDC guidelines.
Customer Service Representative
Consumer Cellular
Redmond, Or
05.2017 - 07.2017
- Handled customer inquiries, billing questions, payments and service requests.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented, researched and resolved customer service issues.
- Discussed promotions and special offers to customers to increase sales.
- Answered numerous inbound calls each day to handle various concerns, set appointments and close sales.
- Delivered fast and friendly service regarding questions and service complaints.
- Managed customer calls efficiently in fast-paced call center environment.
Senior Technical Support Advisor
Ibex Global
Bend, Or
07.2013 - 08.2016
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Helped users via telephone to diagnose and triage problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Observed positive skills and attributes from personnel to build, improve and expand skills set.
- Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Education
High School Diploma -
Centralia High School
Centralia, Wa06.1998
Skills
- Bilingual - Spanish with advanced proficiency level
- Scheduling
- Microsoft Word
- Clerical support
- Problem resolution
- Strong communication
- Customer service
- HIPAA compliance
- Insurance verification
- Multitasking and organization
Timeline
Patient Service Representative
Mosaic Community Health
02.2023 - 03.2024
Head Housekeeper
Hampton Inn & Suites
08.2017 - 11.2017
Customer Service Representative
Consumer Cellular
05.2017 - 07.2017
Senior Technical Support Advisor
Ibex Global
07.2013 - 08.2016
High School Diploma -
Centralia High School