Carmen Medina
Modesto,CA
Summary
Adept at multitasking and team collaboration, I enhanced customer satisfaction at Torii Japanese Restaurant by managing high-pressure situations and maintaining strong relationships with regulars. Skilled in customer service and proficient with POS systems, my focus on efficiency and guest experience stands out, reflecting my ability to elevate service standards.
Overview
6
6
years of professional experience
Work History
Host
Torii Japanese Restaurant
02.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Torii Japanese Restaurant
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service
Riverbank FoodCenter
03.2019 - 02.2022
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
High School Diploma -
Thomas Downey Highschool
Modesto, CA05.2017
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Torii Japanese Restaurant
02.2022 - Current
Server
Torii Japanese Restaurant
02.2022 - Current
Customer Service
Riverbank FoodCenter
03.2019 - 02.2022
High School Diploma -
Thomas Downey Highschool