Carmen Mondragon
Dallas,TX
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
La Prada Family Dentistry
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Verified insurance and communicated coverage to staff and patients.
Hostess/Front Desk
Ocean Prime
04.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Call guests on a daily basis to confirm their scheduled reservations
- Capable of providing excellent customer service in a fast-paced setting
- A good attitude and the ability to perform well under pressure
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Sales Associate/ Shipment Team
American Eagle & Aerie Store
04.2022 - 05.2024
- Greeting and interacting with customers at the door and on the sales floor
- Listening to the needs of customers and recommending appropriate products
- Keeping the retail environment clean and organized
- Helping with inventory management
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associates of Real Estate -
05-2027
I'm currently pursuing my Associates in Real Estate
High school or equivalent -
05.2022
Skills
- Communication skills
- Customer service
- Bilingual
- Front desk
- Guest services
- Time management
- Data entry
- Scheduling appointments
- Document scanning
- Fast typing speed
Languages
Spanish
English
Timeline
Front Desk Receptionist - La Prada Family Dentistry
06.2024 - Current
Hostess/Front Desk - Ocean Prime
04.2023 - 06.2024
Sales Associate/ Shipment Team - American Eagle & Aerie Store
04.2022 - 05.2024
Skyline High School - High school or equivalent,
Eastfield College/ Dallas College - Associates of Real Estate,
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