Carmen Pineda
Brandon,FL
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Licensed in Life, Var Annuity and Health , 2-15 License
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
24
24
years of professional experience
Work History
Realtor
One Call Real Estate Service, Inc
2024.01 - Current
- Communicated with clients to understand property needs and preferences.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Reviewed and executed confidential documents, contracts and disclosures.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Excellent communication skills, both verbal and written bilingual, Spanish and English
Account Services Specialist
Ford Motor Credit Company
2000.08 - 2023.09
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Advocated for client needs within the company to improve experience and increase customer retention.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Streamlined account management processes, reducing errors and increasing productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Conducted regular reviews of client accounts for accuracy and compliance with industry regulations.
- Collaborated with sales teams to identify new business opportunities, resulting in increased revenue.
- Trained staff on operating procedures and company services.
- Maintained detailed records of client interactions using CRM software for improved tracking and reporting purposes.
- Cross-trained and provided backup support for organizational leadership.
- Reduced past-due balances by implementing effective collection strategies tailored to a specific circumstances of each case.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed a portfolio of accounts, ensuring timely payments and accurate billing information.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
Education
Associate of Business Administration - Business Administration And Management
Advance Business College
Agudadilla, P.R05.1989
Skills
- MLS Data Entry and Maintenance
- Contract Preparation
- Buyer contracts
- CRM Tracking
- Professionalism
- Real Estate License
- Title Investigation
- Microsoft Office
Licensed in Life including Var Annuity and Health
Licensed in the State of Florida : Life including Var Annuity and Health , 2-15 License
Timeline
Realtor
One Call Real Estate Service, Inc
2024.01 - Current
Account Services Specialist
Ford Motor Credit Company
2000.08 - 2023.09
Associate of Business Administration - Business Administration And Management
Advance Business College
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