Carmen Pompell
Antioch,TN
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Pancho And Lefty's Cantina
Nashville, TN
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
Receptionist/Manager
Miss Kitty's Bed & Bath
Nashville, TN
11.2017 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Ensured that every pet that left our facility was happy and healthy.
Customer Service Representative
Twice Daily
Nashville, TN
02.2017 - 11.2017
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Accepted payments for goods and services.
- Kept store clean and restocked items needed during downtime.
- Refill coffee and tea stations and maintain proper sanitation.
Team Leader Manager
Walgreens
Nashville, TN
05.2016 - 01.2017
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
House Cleaner
Two Maids & A Mop
Nashville
01.2016 - 04.2016
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier
Toys"R"Us
Nashville, TN
09.2013 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
McGavock High School
Nashville, TN05.2013
Skills
- Supply Restocking
- Table Setting
- Safe Food Handling
- Food Running
- Guest Engagement
- Table Bussing
- Hospitality Service Expertise
Hobbies
Aside from work, I enjoy collecting plants, listening to and discovering new music, expressing myself in creative ways, baking and hiking. I'm always looking to further my knowledge and create new experiences for myself.
References
Dale Aumann:
610-393-0022
daleaumannaudio@gmail.com
Kevin Reynolds:
615-803-3168
kreynolds@ajaxturner.com
Timeline
Server
Pancho And Lefty's Cantina
04.2023 - Current
Receptionist/Manager
Miss Kitty's Bed & Bath
11.2017 - 04.2023
Customer Service Representative
Twice Daily
02.2017 - 11.2017
Team Leader Manager
Walgreens
05.2016 - 01.2017
House Cleaner
Two Maids & A Mop
01.2016 - 04.2016
Cashier
Toys"R"Us
09.2013 - 12.2015
High School Diploma -
McGavock High School