Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen R Centeno

Tampa,FL

Summary

Highly motivated and enthusiastic individual with excellent customer service skills and amiable attitude. Looking to obtain position to apply my years of customer service experience. Customer oriented with proficient typing skills, detail oriented, excellent time management, organization and Spanish language bilingual. Highly flexible and proactive as needed to advance the functions of your organization.

Overview

26
26
years of professional experience

Work History

Sales Agent

GEICO
Lakeland, FL
04.2025 - Current

Auto Sales Agent in Training

Customer Service Representative

Maximus
Albany, New York
05.2019 - 01.2025
  • Answer inquiries from Marketplace individual consumers
  • Process applications for health care coverage and enroll consumers into plans
  • Transfer/Refer consumers to appropriate entities

Personal Care Aid/Home Health Aide

Helen Bedell
Amsterdam, New York
01.2019 - 05.2019
  • Interpret patient health records to family members
  • Provide patient hygiene support and assist with medication intake
  • Offer companionship

Room/Laundry Attendant

Holiday Inn Express
Albany, New York
03.2014 - 01.2019
  • Courteous customer service
  • General room maintenance
  • Provide constant supply of linen

Personal Care Aide/Home Health Aide

Katrina Newhart
Schenectady, New York
03.2009 - 08.2011
  • Report patient health status to family daily
  • Assist with nutrition plan
  • Assist with orderly living quarters

Family Assistance Caseworker

Hispanic Outreach Services
Schenectady, New York
04.2006 - 09.2009
  • Customer data entry
  • Customer translation services
  • Housing and DSS customer advocate
  • Assist with monthly/annual reports

Customer Service Representative

Solomon & Solomon P.C.
Albany, New York
10.1999 - 12.2005
  • Locate and contact debtors
  • Negotiate payment plan or payoff deadline
  • Keep records of all conversations and personal information in company database
  • Properly direct inbound calls as needed

Education

Human Services

Schenectady County Community College
Schenectady County
05.2022

Skills

  • Bilingual
  • Organizational skills
  • Multi tasking
  • Adaptability
  • Attention to detail
  • 80 WPM

Timeline

Sales Agent

GEICO
04.2025 - Current

Customer Service Representative

Maximus
05.2019 - 01.2025

Personal Care Aid/Home Health Aide

Helen Bedell
01.2019 - 05.2019

Room/Laundry Attendant

Holiday Inn Express
03.2014 - 01.2019

Personal Care Aide/Home Health Aide

Katrina Newhart
03.2009 - 08.2011

Family Assistance Caseworker

Hispanic Outreach Services
04.2006 - 09.2009

Customer Service Representative

Solomon & Solomon P.C.
10.1999 - 12.2005

Human Services

Schenectady County Community College
Carmen R Centeno