Carmen R Centeno
Tampa,FL
Summary
Highly motivated and enthusiastic individual with excellent customer service skills and amiable attitude. Looking to obtain position to apply my years of customer service experience. Customer oriented with proficient typing skills, detail oriented, excellent time management, organization and Spanish language bilingual. Highly flexible and proactive as needed to advance the functions of your organization.
Overview
26
26
years of professional experience
Work History
Sales Agent
GEICO
Lakeland, FL
04.2025 - Current
Auto Sales Agent in Training
Customer Service Representative
Maximus
Albany, New York
05.2019 - 01.2025
- Answer inquiries from Marketplace individual consumers
- Process applications for health care coverage and enroll consumers into plans
- Transfer/Refer consumers to appropriate entities
Personal Care Aid/Home Health Aide
Helen Bedell
Amsterdam, New York
01.2019 - 05.2019
- Interpret patient health records to family members
- Provide patient hygiene support and assist with medication intake
- Offer companionship
Room/Laundry Attendant
Holiday Inn Express
Albany, New York
03.2014 - 01.2019
- Courteous customer service
- General room maintenance
- Provide constant supply of linen
Personal Care Aide/Home Health Aide
Katrina Newhart
Schenectady, New York
03.2009 - 08.2011
- Report patient health status to family daily
- Assist with nutrition plan
- Assist with orderly living quarters
Family Assistance Caseworker
Hispanic Outreach Services
Schenectady, New York
04.2006 - 09.2009
- Customer data entry
- Customer translation services
- Housing and DSS customer advocate
- Assist with monthly/annual reports
Customer Service Representative
Solomon & Solomon P.C.
Albany, New York
10.1999 - 12.2005
- Locate and contact debtors
- Negotiate payment plan or payoff deadline
- Keep records of all conversations and personal information in company database
- Properly direct inbound calls as needed
Education
Human Services
Schenectady County Community College
Schenectady County05.2022
Skills
- Bilingual
- Organizational skills
- Multi tasking
- Adaptability
- Attention to detail
- 80 WPM
Timeline
Sales Agent
GEICO
04.2025 - Current
Customer Service Representative
Maximus
05.2019 - 01.2025
Personal Care Aid/Home Health Aide
Helen Bedell
01.2019 - 05.2019
Room/Laundry Attendant
Holiday Inn Express
03.2014 - 01.2019
Personal Care Aide/Home Health Aide
Katrina Newhart
03.2009 - 08.2011
Family Assistance Caseworker
Hispanic Outreach Services
04.2006 - 09.2009
Customer Service Representative
Solomon & Solomon P.C.
10.1999 - 12.2005
Human Services
Schenectady County Community College