Victor Aguilera
Sacramento,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
5
5
years of professional experience
Work History
Sales Agent
Pick N Pull
02.2022 - 11.2024
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Assisted senior management in developing strategies for increasing sales revenue.
- Continuously met sales goals via strategic prospecting.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Case Manager
Nyman Turkish
04.2020 - 02.2022
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
Customer Service Representative
ADT Security
08.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Mira Loma
Sacramento, California06-2019
Skills
- Objection handling
- Sales presentations
- Delivery scheduling
- Customer service
- Commercial driving
- Client relations
- Bilingual
Contact
Sacramento, CA 94203
Education and Training
Sacramento, California
Timeline
Sales Agent
Pick N Pull
02.2022 - 11.2024
Case Manager
Nyman Turkish
04.2020 - 02.2022
Customer Service Representative
ADT Security
08.2019 - 03.2020
High School Diploma -
Mira Loma