Carmen Tinsley
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Well-versed in industry regulations and asset protection strategies. Proficient in prioritizing customer happiness utilizing effective communication strategies. Empathetic communicator adept in connecting with others to meet banking needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Lead Teller
KeyBank
10.2016 - Current
- Managed daily banking operations by processing customer transactions and providing exceptional customer service.
- Investigated and promptly resolved issues for clients accounts.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Answered inquiries regarding checking and savings accounts and other related products.
- Mentored newly hired team members on appropriate responses to patron questions.
- Created monthly schedule to keep weekly and weekend shifts properly staffed.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Conducted weekly review of operational updates with staff
- Prepared/submitted documentation of bank records for compliance purposes through sharepoint site.
Teller Supervisor
First Niagara Bank
05.2012 - 10.2016
- Assisted retail banking clients in establishing new accounts
- Assisted branch manager with opening new business account and preparing all needed documents prior to appointment
- Reviewed new accounts and loan documentation on a daily basis to ensure policy and procedure were implemented.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Implemented new organization and filing system for bank documents that significantly reduced branch errors prior to audits.
- Created monthly schedule to keep weekly and weekend shifts properly staffed.
- Assisted customers with banking needs and inquiries.
-
Cluster Operations Officer
HSBC Bank USA
09.2008 - 05.2012
- Managed completion of surprise cash audits for several branches.
- Audited new personal, business accounts, and wire transfers to ensure KYC/CIF policy was adhered to.
- Balanced branch general ledgers and daily overdraft customers accounts.
- Created monthly schedule to keep weekly and weekend shifts properly staffed between 3 branches.
Teller/ Head Teller
HSBC Bank USA
06.1997 - 09.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Associate of Applied Science - Computer And Information Sciences
SUNY Farmingdale
Farmingdale, NYSkills
- Customer Service
- Issue Resolution
- Rapid 10-Key Data Entry
- Fraud Detection and Prevention
- Quality Control
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Lead Teller
KeyBank
10.2016 - Current
Teller Supervisor
First Niagara Bank
05.2012 - 10.2016
Cluster Operations Officer
HSBC Bank USA
09.2008 - 05.2012
Teller/ Head Teller
HSBC Bank USA
06.1997 - 09.2008
Associate of Applied Science - Computer And Information Sciences
SUNY Farmingdale