Carmen Urbina
Vacaville,CA
Summary
Proficient receptionist bringing strong organizational skills and experience in patient scheduling. Recognized for teamwork and efficient communication, ready to enhance operational flow and improve patient interactions.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Front Desk Receptionist
La Clinica De La Raza
Vallejo, California
05.2025 - Current
- Answered phone calls and directed inquiries to appropriate staff members.
- Collected patient information and verified insurance details promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
Front Desk Receptionist
Digestive Diseases Center
Fairfield, California
11.2024 - 05.2025
- Greeted patients warmly and managed front desk communications.
- Answered phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments efficiently for multiple healthcare providers.
- Collected patient information and verified insurance details promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06-2022
Skills
- Patient scheduling
- Administrative support
- Front desk operations
- Appointment coordination
- Team collaboration
- Organizational skills
- Telephone etiquette
- Performance improvement
Languages
Spanish
Full Professional
English
Professional
Certification
- Basic Life Support( BLS)
Timeline
Front Desk Receptionist
La Clinica De La Raza
05.2025 - Current
Front Desk Receptionist
Digestive Diseases Center
11.2024 - 05.2025
High School Diploma -
Vacaville High School