Carmen Vazquez Cosme
North Platte,NE
Summary
Detail-oriented patient financial services representative with extensive experience in healthcare administration and billing. Expertise in navigating complex insurance requirements to ensure accurate billing. Proven strengths in communication, problem-solving, and enhancing revenue cycle processes in fast-paced healthcare settings.
Overview
3
3
years of professional experience
Work History
Patient Financial Services Representative
Great Plains Health
North Platte, NE
02.2026 - 09.2026
- Assisted patients in resolving financial inquiries and establishing payment arrangements to ensure access to care.
- Explained financial policies to patients and family members, enhancing understanding and compliance
- Educated patients on available financial assistance programs and resources.
- Coordinated with healthcare providers to collect necessary billing information, facilitating accurate and timely claims processing.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Communicated and followed facility policies while assisting patients
- Maintained accurate patient records in the hospital billing system.
- Ensured HIPAA compliance when handling confidential patient information.
- Trained new staff
Carhop Server
Merricks Ranch House
North Platte, NE
10.2024 - 01.2026
- Prepared food and beverages for customers in a timely manner.
- Maintained cleanliness and organization of service area and dining spaces.
- Assisted customers on the phone with menu selections and special requests.
- Operated point-of-sale system for order processing and payment handling.
- Collaborated with kitchen staff to ensure efficient food preparation and delivery.
- Provided excellent customer service, addressing concerns with professionalism.
- Trained new staff on service procedures and company standards.
- Assisted other team members when needed during busy times or special events.
Online Personal Shopper
Walmart
North Platte, NE
08.2023 - 05.2024
- Provided product recommendations based on customer preferences and trends.
- Managed online orders and ensured timely fulfillment processes.
- Collaborated with team members to improve shopping experiences.
- Utilized Walmart's inventory management systems for accurate stock levels.
- Trained new staff on online shopping protocols and best practices.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Education
North Platte High School
North Platte, NESkills
- Billing assistance
- Payment processing
- Payment collection
- HIPAA compliance
- Patient advocacy
- Customer service
- Effective communication
- Team collaboration
- Employee training
- Dependability
- Flexibility
- Problem solving
- Conflict resolution
- Professional ethics
References
References available upon request.
Timeline
Patient Financial Services Representative
Great Plains Health
02.2026 - 09.2026
Carhop Server
Merricks Ranch House
10.2024 - 01.2026
Online Personal Shopper
Walmart
08.2023 - 05.2024
North Platte High School