Carmen Cifuentes
Georgetown
Summary
HR Assistant with 10+ years of administrative and HR support experience, bilingual in Spanish and English. Delivers reliable recruiting, onboarding, and records-management support while optimizing scheduling, candidate screening, and benefits coordination; adept at maintaining accurate files, managing communications, and improving office workflows. Collaborative team player focused on process efficiency, and employee engagement.
Overview
2027
2027
years of professional experience
Work History
FRONT RECEPTIONIST
Mountaire Farms Office
Millsboro, DE
- Was in charge of sorting, receiving, and distributing mail between departments and personnel.
- Was in charge of receiving, sorting, distributing, and sending mail and packages.
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
- Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
- Kept the reception area clean and tidy to give visitors a positive first impression.
- Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
QUALITY ASSURANCE TECHNICIAN
Mountaire Farms Office
Millsboro, DE
- 05.2016
- Compared every product's function, performance, and design compliance to design standards and customer needs.
- Ensures food quality and food safety
- Perform and record regulatory, SSOP, SOP, and Quality Attribute testing and checks
- Read and interpreted standard operating procedures to complete work accurately and efficiently.
- Was in charge of quality control and ensured that customers were happy.
- Followed safety and clean-up procedures to comply with agency and regulatory mandates.
- Kept my work areas clean and organized.
- Completed measurements, visual inspections, and other established tests to evaluate samples against standards.
- Conducted a visual inspection of products to determine if they met quality standards.
- Checked finished products for quality and compliance with customer requirements.
- Took notes and entered data into an iPad to track and assess trends.
- Completed routine inspections of components and products to meet quality assurance requirements.
- Checked the quality of the chicken meat and finished products and discarded anything that didn't meet safety standards.
- Followed all applicable health, safety, and environmental regulations, policies, and procedures.
- Was in charge of setting up and operating production equipment in accordance with daily work orders and safety procedures.
HR ASSISTANT
Eastern Shore Poultry Co. Inc
Georgetown, DE
12.2020 - 12.2021
- Answered and directed outbound and inbound phone calls on a daily basis.
- Filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping were among the administrative tasks I performed.
- Provided friendly assistance to new hires throughout the interviewing and hiring process.
- Found candidates by sifting through resumes and applications.
- Oversee the entire interview process, from posting to sourcing to screening to interviewing to final selection.
- Used Microsoft Office Suite to create monthly, weekly, and daily logs.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- I was in charge of the hiring process.
PHONE OPERATOR
Cardiovascular Consultants Of Southern Delaware
Lewes, DE
- Kept an up-to-date directory of all employees, including phone extensions.
- Greeted everyone who called and asked how I could help.
- Sent and received messages from customers and coworkers using computers and fax machines.
- Helped customers by answering questions and directing them to the appropriate departments every day.
- Answered customer questions patiently and cheerfully to make a good first impression.
- Answered the phone in a pleasant, calm tone and directed callers to the appropriate people.
- Was in charge of scheduling appointments for corporate employees and visitors.
OPTOMETRIC TECHNICIAN
Sussex Eye Center
Millsboro, DE
- Coordinated patient scheduling, kept track of patient flow throughout the office, and communicated any delays effectively.
- Worked with the optometry staff to achieve individual and team objectives.
- Explained the procedures to the patients and the purpose of the testing to gain their consent.
- Helped with questions about insurance, eligibility, and prior authorizations for medications and glasses.
- Taught patients how to put on and remove contact lenses, as well as how to care for them.
- Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping.
- Assisted with dilating patients or administering eye medications when an optometrist directed it.
- Gathered information about the client's medical history, including medications, symptoms, and allergies.
- Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
- Exam rooms and medical equipment were sanitized, restocked, and organized by me.
- Gathered and documented medical data from patients, such as blood pressure and weight.
COMP SCHEDULER/UNIT SECRETARY
Beebe
Rehoboth, DE
10.2024 - 04.2026
- Scan patients medical records into Epic
- Managed unit communications and resource requests to maintain service continuity, producing measurable improvements in response times and staff readiness.
- Collecting all documents surgeons need for day of surgery
- Verified completeness of patient files and insurance authorizations before surgery days, preventing delays and supporting uninterrupted operative schedules.
- Established a standardized chart-prep protocol for incoming cases, ensuring surgeons received required documentation and promoting timely case starts.
- Maintains accurate electronic records in Epic and flags missing items proactively, ensuring complete patient charts are available for each operative day.
- Emailing Doctors office for missing documents
Sterile Processing Technician
Beebe Healthcare
04.2026 - Current
- Sterilized surgical instruments using steam sterilization and chemical disinfection methods.
- Inspected and tested equipment for compliance with safety and quality standards.
- Organized and maintained sterile storage areas to ensure optimal inventory management.
- Assisted in training new staff on sterilization processes and safety protocols.
- Collaborated with healthcare teams to prioritize instrument availability for procedures.
- Implemented process improvements to enhance efficiency of sterilization workflows.
- Wrapped trays, instrument packs, and sets.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Education
TS-C - Surgical Tech
MedCerts
High School - undefined
Sussex Central High School
Georgetown, DE01.2013
Skills
- Bilingual (Spanish and English)
- Sorting and labeling
- Communications
- Maintaining files
- HR policies
- Organization
- Customer service
- Attention to detail
- Multitasking and organization
- Team collaboration
COURSES
- SURGICAL TECH
- Medcerts
- Sep 2025 - Present
Languages
Spanish
Native or Bilingual
Timeline
Sterile Processing Technician
Beebe Healthcare
04.2026 - Current
COMP SCHEDULER/UNIT SECRETARY
Beebe
10.2024 - 04.2026
HR ASSISTANT
Eastern Shore Poultry Co. Inc
12.2020 - 12.2021
High School - undefined
Sussex Central High School
PHONE OPERATOR
Cardiovascular Consultants Of Southern Delaware
QUALITY ASSURANCE TECHNICIAN
Mountaire Farms Office
- 05.2016
FRONT RECEPTIONIST
Mountaire Farms Office
OPTOMETRIC TECHNICIAN
Sussex Eye Center
TS-C - Surgical Tech
MedCerts