Carmina Mendez
Jersey City
Summary
Professional operations expert prepared for leadership roles. Proven ability to optimize processes, enhance productivity, and drive team success. Strong focus on collaboration, adaptability, and achieving results. Skilled in strategic planning, resource management, and continuous improvement initiatives. Reliable and flexible, with commitment to meeting organizational goals.
Overview
8
8
years of professional experience
Work History
Dental Regional Manager
Beam Dental Group
01.2023 - Current
- Evaluated employee performance, identifying top performers for advancement opportunities and providing constructive feedback to support professional growth.
- Managed financial reporting for multiple dental offices within the region, ensuring accuracy while adhering to established deadlines.
- Conducted regular audits of dental offices to identify areas for improvement in efficiency, cleanliness, and patient experience.
- Established clear performance metrics for dental office managers, enabling consistent evaluation of progress toward goals throughout the region.
- Monitored compliance with industry regulations, ensuring all dental offices maintained proper documentation and certifications.
Dental Office Manager
Advanced Dental Group
01.2022 - 01.2023
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Boosted revenue with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
Dental Treatment Coordinator
Advanced Dental Group of Edgewater
10.2021 - 01.2023
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Receptionist
Advanced Dental Group of Edgewater
08.2021 - 10.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Dental Assistant / Receptionist
Hudson Emergency Dental and Implant Center
11.2020 - 10.2021
- Boosted patient satisfaction by providing clear explanations of their dental insurance benefits and coverage limitations.
- Ensured timely reimbursements with diligent follow-up on outstanding claims and prompt resolution of discrepancies.
- Increased overall accuracy of dental coding by continuously refining knowledge in industry standards, including CDT codes and ICD-10 diagnostic codes.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Social Media Marketing Specialist
WIMM
10.2020 - 03.2021
- Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.
- Developed and maintained an editorial calendar, ensuring a consistent flow of fresh content to engage and retain followers.
Social Media Marketing Specialist
Community Bond
04.2020 - 09.2020
- Increased online engagement through the creation of compelling content tailored to target audiences.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
Counselor
Steve & Kate's Camp
06.2018 - 08.2019
- Developed & ran morning activities/games for appointed group of campers
- Worked with children of varying age, interest, skill, and developmental levels.
Intern
JCTV
05.2017 - 08.2017
- Aided shoots, setting up mics on talent, capturing extra B roll footage & operating boomer and reflectors, as Production Assistant, in studio and field
Intern, Project Management
Tempo Networks
09.2016 - 12.2016
- Managed intern schedules, organized weekly meetings, and trained newly hired interns
- Handled inquiry emails and programmed censored advertisements into on air schedule
Education
Bachelor - Media Arts
NEW JERSEY CITY UNIVERSITY
01.2018
Skills
- Customer relations
- Operations management
- Performance analysis
- Marketing expertise
- Treatment Planning
- Excellent communication
- Adaptability and flexibility
- Team collaboration
- Critical thinking
- Customer service
- Attention to detail
- Multitasking Abilities
Leadership Experience
- Senior Class Vice President, Student Government Organization, October 1, 2016 - May 31, 2017
- Freshmen Class President, Student Government Organization, October 1, 2013 - May 31, 2014
Timeline
Dental Regional Manager
Beam Dental Group
01.2023 - Current
Dental Office Manager
Advanced Dental Group
01.2022 - 01.2023
Dental Treatment Coordinator
Advanced Dental Group of Edgewater
10.2021 - 01.2023
Receptionist
Advanced Dental Group of Edgewater
08.2021 - 10.2021
Dental Assistant / Receptionist
Hudson Emergency Dental and Implant Center
11.2020 - 10.2021
Social Media Marketing Specialist
WIMM
10.2020 - 03.2021
Social Media Marketing Specialist
Community Bond
04.2020 - 09.2020
Counselor
Steve & Kate's Camp
06.2018 - 08.2019
Intern
JCTV
05.2017 - 08.2017
Intern, Project Management
Tempo Networks
09.2016 - 12.2016
Bachelor - Media Arts
NEW JERSEY CITY UNIVERSITY
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