Erika Lazo
Chino ,CA
Summary
Professional Leader with comprehensive background in regional manager. Extensive experience in dental operation and staff training. Expertise in strategic planning and performance management, leading teams to enhance patient satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Dental Regional Manager
Our Best Life Group
Chino, CA
10.2024 - Current
- Led regional teams to achieve operational excellence and improve service delivery standards.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention rates.
- Oversaw budget management, ensuring financial targets were met while optimizing resource allocation.
- Collaborated with cross-functional teams to streamline processes and increase operational efficiency.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Dental Office Manager
Our Best Life Group
Monterey Park, CA
06.2018 - 10.2024
- Streamlined office operations to enhance workflow efficiency and productivity.
- Managed scheduling, ensuring optimal use of resources and personnel availability.
- Developed and implemented office policies to maintain a professional environment.
- Trained new staff on operational procedures and company protocols for seamless onboarding.
- Led team meetings to address challenges and improve operational strategies consistently.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Dental Office Manager
Western Dental & Orthodontics
Moreno Valley, CA
07.2007 - 03.2014
- Oversaw daily operations, ensuring efficient workflow and patient satisfaction.
- Implemented scheduling system improvements to optimize appointment management.
- Trained and mentored staff on office protocols and customer service standards.
- Developed and enforced office policies to enhance compliance and operational efficiency.
Education
No Degree - Business Administration And Management
University of Phoenix
Diamond Bar, CAHigh School Diploma -
Alta Loma High
Rancho Cucamonga, CA06-1992
Skills
- Operations
- Staff training and development
- Staff management
- Goals and performance
- Staff supervision
- Performance management
- Sales development
- New business development
- Personnel management
- Sales management
- Human resources management
- Personnel monitoring
- Personnel oversight
- Sales expertise
- Staffing oversight
- Conflict management
Languages
Spanish
Native or Bilingual
Timeline
Dental Regional Manager
Our Best Life Group
10.2024 - Current
Dental Office Manager
Our Best Life Group
06.2018 - 10.2024
Dental Office Manager
Western Dental & Orthodontics
07.2007 - 03.2014
No Degree - Business Administration And Management
University of Phoenix
High School Diploma -
Alta Loma High