Colleen Pitsenberger
Joliet,IL
Summary
Accomplished Dental Regional Manager with a proven track record at Advanced Family Dental, enhancing patient retention by implementing strategic marketing and exceptional customer service. Skilled in operations management and staff development, I significantly contributed to achieving revenue goals. Expert in HIPAA compliance and clinical staff management, I excel in fostering teamwork and critical thinking.
Dental management professional with strong track record in overseeing multiple dental offices. Skilled in team collaboration, operational efficiency, and driving positive results. Adaptable and reliable, with expertise in staff training, patient relations, and revenue growth. Proven ability to manage changing needs and maintain high standards.
Experienced with multi-site dental practice management. Utilizes strategic planning to optimize operations and enhance productivity. Track record of effective team leadership and operational oversight.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Regional Manager
Advanced Family Dental
01.2002 - 07.2013
- Monitored compliance with industry regulations, ensuring all dental offices maintained proper documentation and certifications.
- Boosted patient retention rates with exceptional customer service and timely resolution of concerns.
- Mentored new hires in company policies, procedures, and best practices, facilitating their smooth integration into the team.
- Developed marketing strategies to attract new patients, including social media campaigns and community engagement initiatives.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Handled all dental providers payroll.
- Experienced in all Dental specialties, coding and billing, and clinical charting and documentation.
- Clinical Experience and Certified in coronal polishing and sealant placement.
Education
Associate of Applied Science - Health Information Management Technology
Joliet Junior College
Joliet, IL12-2025
Skills
- Customer relations
- Operations management
- Staff development
- Performance analysis
- Multitasking
- Clinical staff management
- Staff supervision
- Employee work scheduling
- Staff management
- Employee recruitment and hiring
- Problem identification
- Self motivation
- HIPAA guidelines
- Patient care assessment
- Organizational skills
- Excellent communication
- Customer service
- Teamwork
- Insurance billing
- Scheduling
- Infection control
- Oral communication
- Patient scheduling
- Office administration
- HIPAA compliance
- Payment plans
- Dental industry knowledge
- Employee training
- Workflow coordination
- Medical records management
- Treatment Planning
- Multitasking Abilities
- Employee supervision
- Conflict resolution
- Medical terminology
- Patient care
- Critical thinking
Accomplishments
- Achieved Coronal Polishing and Sealant Certification placement by completing Coronal Polishing and Sealant placement certification with accuracy and efficiency.
Certification
Coronal Polishing and Sealant Placemrnt
Languages
English
Timeline
Dental Regional Manager
Advanced Family Dental
01.2002 - 07.2013
Associate of Applied Science - Health Information Management Technology
Joliet Junior College
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