KELLI OWENS
Carrollton
Summary
Dedicated and results-driven professional with extensive experience in operational and staff management, specializing in optimizing efficiencies and resolving conflicts. Proven ability to lead teams, improve processes, and enhance performance. Seeking to leverage skills and expertise as a Dental Regional Manager to drive success and growth for the organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Regional Manager
Summit Dental Group
Canton, OH
07.2020 - Current
- Monitored employee performance against established standards while providing coaching as needed.
- Managed a team of 20+ employees, providing training and mentorship while ensuring adherence to company policies and procedures.
- Utilized excellent communication skills to build relationships with employees, patients and vendors.
- Developed effective strategies for resolving conflicts between departments or employees in a timely manner.
- Evaluated the staffing levels within the region and recommended necessary action.
- Identified, implemented, and revamped processes to optimize efficiencies.
Office Manager
Carrollton Family Dental
Carrollton, OH
10.2013 - 06.2020
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved employee and patient inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
Dental Assistant/EFDA
Carrollton Family Dental
Carrollton, OH
07.2001 - 10.2013
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Sterilized and disinfected instruments and treatment rooms.
- Took digital X-rays and intraoral photographs.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Prepared treatment rooms with appropriate instruments before each appointment.
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
- Performed chair-side dental procedures in a timely manner.
Education
Certification - EFDA
Eastern Gateway
Steubenville, Ohio05-2011
Skills
- Operational management
- Project management
- Performance management
- Operations
- Staff management
Certification
- Certified Dental Assistant
- Radiographer
- EFDA
- CPR Certified
- Bloodborne Pathogens
- Infection Control
Timeline
Dental Regional Manager
Summit Dental Group
07.2020 - Current
Office Manager
Carrollton Family Dental
10.2013 - 06.2020
Dental Assistant/EFDA
Carrollton Family Dental
07.2001 - 10.2013
Certification - EFDA
Eastern Gateway