Carmine Santiago

HIPPA LAW trained.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Educated customers on product and service details and information.

Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.

Collected payments for customers and made payment plans.

Inbound calls only.

Answering inbound calls within the call center, handling diverse matters involving clients and non-clients while simultaneously working within our database to best serve all callers

Answer inbound calls within the call center dealing with many diverse issues involving clients and non-clients

Engage with callers regarding potential cases

Enter data on new clients by creating a new case file and populate required fields

Schedule an appointment for a new client to meet with a field investigator or sign up digitally

Forward calls to relevant firm personnel

• Worked in different locations of the park while being a cashier.
• Universal/SeaWorld OrlandoIdentified price of goods and calculated bills with optical price scanners, calculators and cash registers.• Operated as full-service food establishment by taking orders, preparing meals and collecting payments.Assisted customers in choosing menu items by providing food complementing information.Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.