Carol-Ann Hatch
Omaha,NE
Summary
Proven leader with extensive experience in the food service and retail sectors, notably, with Taco Bell Restaurant. Excelled in enhancing customer satisfaction and team morale; achieving significant sales growth through effective cost control, and staff scheduling. Skilled in food safety and fostering a culture of continuous improvement and talent development. Demonstrated ability to manage and motivate diverse teams to exceed targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell Restaurant
La Vista, NE
03.2024 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
Store Manager
Target Optical
Papillion, NE
10.2021 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Stanton Optical
Omaha, NE
03.2020 - 10.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, to ensure long-term success and loyalty.
Restaurant General Manager
Taco Bell Restaurant
Blair, NE
06.2016 - 07.2017
- Managed all aspects of daily operations, including managing budgets, and inventory control.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Education
No Degree - Industrial And Organizational Psychology
Kaplan University
Omaha, NESkills
- Food Safety
- Cost Control
- Staff Scheduling
- Customer Engagement
- Talent Development
- Sanitation Standards
- Food Preparation
- Staff Management
Certification
- ServSafe Certified - 2024 - 2029
Timeline
Shift Manager
Taco Bell Restaurant
03.2024 - Current
Store Manager
Target Optical
10.2021 - 05.2023
General Manager
Stanton Optical
03.2020 - 10.2021
Restaurant General Manager
Taco Bell Restaurant
06.2016 - 07.2017
No Degree - Industrial And Organizational Psychology
Kaplan University