Carol Baggett
Brown
CHICAGO ,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Brown Baggett & Associates Incorporated
Chicago, IL
12.2004 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Education
Associates Budgeting Economics - Tax Preparation And Light Booking
Tchula
MS 05.1986 - 08.1992
Skills
Recordkeeping strengths
undefinedAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Brown Baggett & Associates Incorporated
12.2004 - Current
Associates Budgeting Economics - Tax Preparation And Light Booking
Tchula
05.1986 - 08.1992
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