Carol Benitez
Princeton,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Claim Associate
State Farm
Richardson, TX
01.2017 - 05.2025
- Administered claim investigations and settlements in alignment with company guidelines and legal requirements.
- Reviewed and verified policy coverage, liability, and damages to ensure equitable claim resolution.
- Collaborated with cross-functional teams to maintain accuracy, compliance, and customer satisfaction.
- Maintained confidentiality and integrity while handling sensitive client information.
Bank Teller
Prosperity Bank
Richardson, TX
01.2013 - 01.2017
- Executed daily financial transactions in strict adherence to institutional policies and federal regulations.
- Reconciled cash drawers with precision to ensure balance integrity at end of shift.
- Provided exceptional customer assistance regarding account services and transaction inquiries.
- Promoted client confidence by safeguarding financial data and maintaining confidentiality.
Lead Bank Teller
JPMorgan Chase
Richardson, TX
03.2010 - 01.2013
- Oversaw teller operations, ensuring compliance with bank procedures and audit requirements.
- Trained and mentored staff to enhance accuracy, efficiency, and customer service delivery.
- Processed transactions with diligence, ensuring adherence to established standards and regulations.
- Managed ATM cash replenishment, including withdrawals, loading, balancing, and validating totals in accordance with branch controls.
Education
Associate of Arts - Business
Collin County Community College
Plano, TX12-2025
Skills
- Customer Service
- Document Management
- Bilingual (English/Spanish)
- Reception & Phone Support
- Accountability & Confidentiality
- Multitasking
- Attention to detail
Timeline
Claim Associate
State Farm
01.2017 - 05.2025
Bank Teller
Prosperity Bank
01.2013 - 01.2017
Lead Bank Teller
JPMorgan Chase
03.2010 - 01.2013
Associate of Arts - Business
Collin County Community College