Summary
Overview
Work History
Education
Skills
References Available Upon Request
Timeline
Generic

Carol Dunaway

Sales Professional
Denver,CO

Summary

Dynamic and results-driven Distributor Business Manager with 10+ years of experience in sales and marketing. Proven track record of success in developing and executing sales strategies to drive revenue growth and market share. Skilled in developing customer relationships and creating innovative sales and marketing campaigns

Overview

23
23
years of professional experience

Work History

Distributor Business Manager

KEYIMPACT SALES & SYSTEMS, Broadline Distribution
Denver, CO
05.2017 - Current
  • Manage annual, bi-annual, quarterly sales numbers and objectives to ensure customer and company goals are being met.
  • Develop and manage budgets, forecasts, and reports to ensure achievement of business objectives
  • Drive company sales by aggressively marketing and presenting manufacturers' products to maximize commissions
  • Develop and execute sales strategies for assigned region to achieve revenue targets and increase market share.
  • Call on and maintain list of Large Leverage Operators (LLO's) to set up sales presentations, open lines of communication and to increase business activity and report on them
  • Build and maintain distributor relationships by analyzing and reacting to distributor needs, introducing new products, and taking proactive response to customers concerns and needs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Creation of exciting merchandise displays to catch attention of vendors, customers and distributors.
  • Communicated with customers and vendors positively with particular attention to problem resolution.

Corporate Client Coordinator

KeyImpact Sales
Denver, CO
10.2005 - 05.2017
  • Responsible for managing and coordinating processes for top clients in multiple markets
  • Working across all departments in KeyImpact to ensure all product information is properly communicated
  • Ensure all activity is tracked and reported for each client
  • Utilized CRM to communicate and report field sales work
  • Developed and implemented client sales training programs for staff.
  • Build client objective plans and track through completion of objectives

Lead Customer Service

XANTERRA PARKS & RESORTS
Greenwood Village, CO
04.2000 - 10.2005
  • Responsible for hiring, training and supervising 50+ customer service agents in call center environment
  • Ensured all QA guidelines and company policies were being met by issuing quality assurance coaching and standards training
  • Managed centralized help desk to answer agent questions and resolve customer issues.

Education

Associate of Science - Business Administration And Management

Colorado State University
Fort Collins, CO
05.1998

Skills

  • Financial Management
  • Process Improvement
  • Customer Relationship Management
  • Cross-Functional Communication
  • Project Management
  • Vendor Engagement
  • Sales and Marketing
  • Excellent Communication both Written and Verbal
  • Strong Research and Analytical Skills
  • Effective Multitasker

References Available Upon Request

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Timeline

Distributor Business Manager

KEYIMPACT SALES & SYSTEMS, Broadline Distribution
05.2017 - Current

Corporate Client Coordinator

KeyImpact Sales
10.2005 - 05.2017

Lead Customer Service

XANTERRA PARKS & RESORTS
04.2000 - 10.2005

Associate of Science - Business Administration And Management

Colorado State University

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Carol DunawaySales Professional