Carol Flebbe
Harwood Heights,IL
Summary
Dynamic Account Resolution Specialist with a goal-oriented mindset, adept at enhancing collection efficiency at Wells Fargo Rail. Proven expertise in payment plan negotiation and documentation skills, successfully managing high-value accounts and streamlining processes to reduce delinquency rates. Recognized for delivering exceptional customer service while ensuring compliance and improving cash flow.
Overview
35
35
years of professional experience
Work History
Account Resolution Specialist
Wells Fargo Rail
Rosemont, IL
03.2015 - Current
- Resolved customer account discrepancies through detailed research and analysis.
- Collaborated with cross-functional teams to streamline account resolution processes.
- Implemented best practices for managing high volumes of account inquiries efficiently.
- Ensured compliance with regulatory standards during account management activities.
- Developed customized reports for management, providing valuable insights into outstanding receivables and collection performance metrics.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
- Monitored aging accounts and reached out to customers to discuss payments.
- Managed a portfolio of high-value accounts, ensuring prompt collection of outstanding balances.
- Collaborated with cross-functional teams to identify root causes of customer complaints and develop solutions.
Collections Manager
Wells Fargo Equipment Finance
Lincolnshire, IL
03.2010 - 01.2015
- Led collections team to achieve timely resolution of overdue accounts.
- Developed and implemented strategies to enhance collection efficiency and reduce delinquency rates.
- Analyzed collection processes to identify areas for improvement, resulting in streamlined operations.
Account Credit Manager
Carstens Incorporated
Harwood Heights, IL
02.1991 - 01.2010
- Directed credit risk assessments to enhance loan approval processes.
- Developed and implemented credit policies to mitigate financial losses.
- Led cross-functional teams in analyzing customer creditworthiness and payment histories.
- Streamlined receivables management, improving cash flow efficiency across departments.
- Collaborated with sales teams to align credit strategies with business objectives.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Education
Associate of Science - Accounting And Finance
Wilbur Wright College
Chicago, IL06.1989
Skills
- Documentation skills
- Goal-oriented mindset
- Data entry proficiency
- Payment plan negotiation
- Information gathering
- Inbound call management
- Research
- Claim handling
Timeline
Account Resolution Specialist
Wells Fargo Rail
03.2015 - Current
Collections Manager
Wells Fargo Equipment Finance
03.2010 - 01.2015
Account Credit Manager
Carstens Incorporated
02.1991 - 01.2010
Associate of Science - Accounting And Finance
Wilbur Wright College