Carol Foxwell
Medical Administrative Assistant
Vero Beach,FL
Summary
Accomplished medical office administrative and customer service assistant known for strong communication and organizational skills. Experienced in managing records and enhancing office efficiency, ready to contribute to improved care and operational success.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
Dorchester Family Medicine
05.2013 - 06.2025
- Coordinated patient scheduling and appointment confirmations, ensuring seamless office operations and patient satisfaction.
- Managed comprehensive medical records processes to maintain compliance with privacy standards and enhance data integrity.
- Performed detailed insurance verification and processing to facilitate adherence to patient eligibility requirements across various healthcare plans.
- Analyzed and improved office workflows, resulting in increased efficiency in daily operations and administrative functions.
- Facilitated training sessions for new staff on office protocols and electronic health record systems.
- Oversaw inventory management of medication samples and supplies. maintaining optimal stock levels for patient care needs.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with the utmost discretion, adhering to HIPAA guidelines at all times.
- Collaborated closely with providers and medical staff to coordinate patient care plans and support overall clinic operations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
Customer Service Administrative Office Coordinator
Sensate Technologies/Philips Technologies
09.1981 - 12.2012
- Coordinated daily office operations to ensure seamless workflow and communication across departments.
- Managed scheduling and logistics for meetings, enhancing organizational efficiency and collaboration.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for uninterrupted operations.
- Trained new staff on office procedures and software tools, fostering a knowledgeable team environment.
- Developed positive relationships with clients and coworkers by promptly addressing inquiries and concerns via phone or email communication.
- Served on company employee & safety committees.
- Prioritized and worked under extreme pressure with a customer first approach.
Education
EMT Certification -
University of MD Fire And Rescue Institute
MD01-2011
High School Diploma -
Cambridge South Dorchester
Cambridge, MD06-1982
Skills
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
- Prior Authorizations and patient assistance with forms and approvals
Affiliations
Rescue Fire Company - honorary member and volunteer services
Community Giving and Outreach committee
Certification
EMT-B,
Healthcare Provider CPR,
American Red Cross First Aid and Safety
Languages
English
Interests
- God and my family are my top priorities
- Spending time with family and friends
- Puzzles
- Walking
- Beach
- Attending Church
- Cooking and Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Medical Office Administrative Assistant
Dorchester Family Medicine
05.2013 - 06.2025
Customer Service Administrative Office Coordinator
Sensate Technologies/Philips Technologies
09.1981 - 12.2012
EMT Certification -
University of MD Fire And Rescue Institute
High School Diploma -
Cambridge South Dorchester
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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