Carol Gillis
Kalamazoo,MI
Summary
Patient Services Specialist with exceptional communication skills offering a patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
14
14
years of professional experience
Work History
Practice Support Assistant
Bronson Urology & Continence Specialists
07.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Services Associate
Borgess Diabetes And Endocrine Center
12.2017 - 08.2018
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Cerner and Athena.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Medical Records
ProMed Pediatrics
09.2015 - 02.2016
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Patient Services Associate
ProMed Pediatrics
02.2011 - 09.2015
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Athena.
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Directed questions or concerns in connection with patients medical needs to correct health care provider.
Education
Associate of Applied Science - Accounting
Kalamazoo Valley Community College
Kalamazoo, MI05.2011
Skills
- Punctual and Hardworking
- Communicate with patients in a polite manner
- Patient Appointment Management
- Excellent interpersonal skills
- Knowledge of HIPAA regulations
- Insurance Information Collection
- Patient Care and Confidentiality
- Customer Service
- Demographic Information
- Appointment Scheduling
Timeline
Practice Support Assistant
Bronson Urology & Continence Specialists
07.2023 - Current
Patient Services Associate
Borgess Diabetes And Endocrine Center
12.2017 - 08.2018
Medical Records
ProMed Pediatrics
09.2015 - 02.2016
Patient Services Associate
ProMed Pediatrics
02.2011 - 09.2015
Associate of Applied Science - Accounting
Kalamazoo Valley Community College
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