Carol Henry
Summary
Proven leader in customer service and logistics, excelling at Ohio Logistics with exceptional scheduling and active listening skills. Increased sales and customer loyalty at Bath & Body Works through innovative merchandising and effective training. Demonstrates a professional telephone demeanor, ensuring high customer satisfaction and repeat business.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Ohio Logistics
Bellevue, OH / Clyde OH
04.2019 - Current
Managed customer orders in the system from initiation to completion.
Scheduling inbound loads.
Scheduling outbound loads accordingly to customer requirements.
Maintained a high level of professionalism.
Verify loads before shipping/ after receiving.
Maintaining inventory on a daily basis.
Assistant Manager
Crazy 8
Sandusky, OH
01.2012 - 03.2019
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Lead
Bath & Body Works
Sandusky, OH
08.2002 - 01.2012
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Managed efficient cash register operations.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Skills
- Professional telephone demeanor
- Scheduling
- Active listening
- Customer service
- Critical thinking
- Order processing
Timeline
Customer Service Representative
Ohio Logistics
04.2019 - Current
Assistant Manager
Crazy 8
01.2012 - 03.2019
Retail Sales Lead
Bath & Body Works
08.2002 - 01.2012